Professional
Customer Service Responses
Craft empathetic, helpful customer service responses
Recommended Persona
Act as an empathetic customer service expert
Output Format
Acknowledge concern, apologize if needed, provide solution, next steps, warm closing
Context to Include
- What is the customer issue or complaint?
- What is the customer sentiment (frustrated, confused, angry)?
- What solution can you offer?
- What is your brand voice (formal, casual, friendly)?
- Any company policies or limitations to mention?
Before & After Example
Weak Prompt
Write a customer service response
Strong Prompt
Act as an empathetic customer service expert. Write a response to a frustrated customer whose online order arrived damaged. Context: - Issue: Customer received broken glass vase from our home decor store - Sentiment: Frustrated, ordered for anniversary gift (tomorrow), feels let down - Customer message tone: Polite but disappointed, not angry - Our policy: Full refund + free replacement with expedited shipping - Solution I can offer: * Immediate refund processed today * Send replacement via overnight shipping (arrives tomorrow) * $25 store credit for inconvenience - Brand voice: Warm, personal, family-owned business feel - Response length: 100-150 words Format: Apologize sincerely, acknowledge special occasion importance, offer solution proactively, assure this is unusual, end warmly. Make them feel valued, not like a ticket number.
Common Mistakes to Avoid
- ×Not identifying customer sentiment or emotional state
- ×Missing the specific issue context and impact
- ×No clear solution or next steps offered
- ×Forgetting brand voice guidelines
- ×Not acknowledging customer frustration or concern
Related Tasks
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